shjark

Shipping

WHERE DO YOU SHIP FROM?

ALL ORDERS ARE SHIPPED FROM OUR STUDIO IN AUCKLAND, NEW ZEALAND.

DO YOU SHIP TO PO BOXES?

OUR COURIER SERVICES DO NOT DELIVER TO PO BOXES.

HOW LONG WILL INTERNATIONAL SHIPPING TAKE?

INTERNATIONAL SERVICE TAKES 3 TO 10 BUSINESS DAYS FROM THE DATE DISPATCHED.

CAN A LOWER PRICE BE INDICATED ON MY COMMERCIAL INVOICE TO AVOID PAYING AS MUCH DUTY AND TAX?

WE ARE UNABLE TO AMEND THE VALUE OF YOUR ORDER LISTED ON YOUR COMMERCIAL INVOICE AS WE MUST ADHERE TO ALL INTERNATIONAL IMPORT/EXPORT RULES AND REGULATIONS.

WHAT HAPPENS WHEN THE COURIER LOSES OR DAMAGES MY PACKAGE?

CUSTOMERS ARE ENCOURAGED TO FOLLOW OUR SHIPPING POLICY GUIDE TO HELP ENSURE THE PROPER DELIVERY OF PACKAGES. WHILE WE WILL ASSIST IN FILING A CLAIM WITH THE COURIER COMPANY FOR ANY LOST OR DAMAGED PACKAGES, THE REPLACEMENT OF THE ITEM OR A REFUND WILL BE CASE DEPENDENT ON THE RESOLUTION WITH THE COURIER COMPANY.

CAN YOU SHIP MY INTERNATIONAL ORDER DELIVERY DUTY PAID?

AT THIS TIME ALL INTERNATIONAL ORDERS ARE SHIPPED DELIVERY DUTY UNPAID.

Shipping

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