SHIPPING

We are a small business, please allow up to 3 working days for us to process your order. The below timeframes are from the dispatch date, and you will receive an email as soon as your parcel is on its way to you.

RETURNS and EXCHANGES

We will give a full refund or exchange on full price purchases.

Items purchased on Sale can be returned for an exchange or store credit with a 6 month expiry. 

Please choose carefully. Items purchased on Flash Sale, Archive Sale or Outlet Sale are final and cannot be returned, exchanged or refunded.

If you would like to return or exchange a purchase you must contact us at shop@shjark.com within 5 days of receiving your purchase. We will provide you with a return number and instructions on returning the garment. Returns will not be accepted without a return number.

Costs incurred for the return shipping of the purchase is the responsibility of the customer unless the garment is faulty or incorrect.

All items will be checked to make sure they have been unused, unwashed and unaltered with all correct tags present. Once the garment has been looked over a replacement will be dispatched at the cost of Shjark, and an email will be sent with relevant tracking information. In the event of a refund, we will contact you to discuss how this will be transferred.

Returns and exchanges can only be made via our wbsite or studio store and not at any Shjark retailer.

 

PREORDER POLICY

We are a very small team of three, and some styles will need a few finishing touches at the point of season launch. By purchasing a garment through preorder you have the opportunity to secure the product before it is physically available. Payment of the garment is required at the time of order placement and dispatch will be as soon as it is ready - our aim is within 3 weeks of order. We will be doing our absolute best to fulfil all pre-orders, however in the event your choice is not available or does not pass our high QC standards you will be contacted immediately with your options, including a full refund.

If the size or style you are after has sold out, please contact shop@shjark.com - we often have more stock available than initially anticipated and it is likely if we don’t have it available we will be able to point you in the direction of a stockist who you may also be able to pre-order from.

All our standard payment, shipping and return policies apply.

CAMERA SURVEILLANCE POLICY (CCTV)

Shjark Limited has a duty of care to take robust precautions to safeguard the security, safety, wellbeing and privacy of Shjark team members, customers, contractors and members of the public working in or visiting the Shjark premises. The protection of individual privacy is a fundamental responsibility for Shjark when using technology such as CCTV and CCTV recording systems.

OVERVIEW 

Shjark Limited has a duty of care to take robust precautions to safeguard the security, safety, wellbeing and privacy of Shjark team members, customers, contractors and members of the public working in or visiting the Shjark premises. The protection of individual privacy is a fundamental responsibility for Shjark when using technology such as CCTV and CCTV recording systems.

 

WHY WE USE CCTV SYSTEMS

Shjark operate CCTV Systems to:

• Actively deter crime against Shjark's people and property;

• Mitigate the risk of criminal incidents including Robbery, Theft or Assault against Shjark team members, customers, contractors, and members of the public attending the premises;

• Utilise technology and openly promote the security of the Shjark premises to ensure the safety, wellbeing, and privacy of its people, while creating a more secure working environment;

• Capture factual evidence of crime, mal-practice or incident involving harm to any person, loss or damage to any property and to assist in any investigation; and 

Shjark does NOT use CCTV Systems:

• By directing cameras at or positioned in fitting rooms, toilet or kitchen facilities;

• As part of a routine team member work time or attendance monitoring programme;

• To monitor the general movement of team members or contractors while going about their normal duties / activities;

• To monitor buildings, premises, or occupants unrelated to Shjark business purposes; or

• To gather information to intentionally intrude on the privacy of individuals

• To gather audio recordings of team members, contractors or individuals while on the premises.

 

HOW WE USE, AND MAY SHARE, YOUR PERSONAL INFORMATION 

The information gathered by Shjark will be used for business purposes only and the purposes for which it was intended.

 

SHJARK'S BUSINESS PURPOSES INCLUDE TO: 

• Operate CCTV Systems as a deterrent to 'would be' offenders committing crime and to gather evidentiary material confirming criminal acts or events;

• Gather information to assist investigations into crime, mal-practice, employee or customer actions, or incidents involving harm to any person and loss or damage to property; and

• Assist us in ensuring security, health and safety and customer protection at the Shjark premises, and record information independently to provide necessary assurance to mitigate safety, security, and compliance risks;

• Assist us, our service providers and any other persons or entities with whom we agree to share information relevant to monitoring anti-social behaviour and law enforcement purposes, in investigating and preventing any potential, suspected or actual breaches of law or anti-social behaviour. 

 

WE MAY DISCLOSE INFORMATION ABOUT YOU:

• If we are requested to do so during legal proceedings or other investigations;

• To law enforcement agencies, government agencies or other third parties, where required by law;

• To third parties where necessary to assist us in investigating and preventing any potential, suspected or actual breaches of law or anti-social behaviour; and

• To third parties with whom we agree to share information relevant to monitoring anti-social behaviour and for law enforcement purposes, in investigating and preventing any potential, suspected or actual breaches of law or anti-social behaviour.

 

CCTV SYSTEM INFORMATION SECURITY  

Shjark will ensure that information collected through the CCTV Systems is protected by such security safeguards as are reasonable in the circumstances to protect against loss, misuse and unauthorised access, use, modification, or disclosure. This includes the CCTV Systems operating and recording information independently at each site to mitigate safety, security and compliance risks with gathered information stored on digital electronic storage media (NVR). CCTV Systems and NVR storage media will be:

• Access / password protected; and

• Under the management and control of the Shjark Director.

 

HOW YOU CAN ACCESS/AMEND YOUR PERSONAL INFORMATION  

If you wish to obtain confirmation that we hold personal information about you and to access that information, or you wish to request a correction to your personal information that we hold, please contact us at info@shjark.com. If you request a correction to your personal information and we agree that your personal information needs correcting, an amended record of your personal information will be provided back to you. If we do not agree to your request for a correction, you may request that we take reasonable steps to attach to the information a statement of correction sought but not made.

 

HOW LONG WE HOLD PERSONAL INFORMATION 

We will determine how long we hold your personal information, except that we will not keep your personal information for longer than is necessary to achieve the purposes for which we may lawfully use it.

 

WHO YOU CAN CONTACT FOR FURTHER INFORMATION 

If you have any queries about this CCTV Policy or personal information we have collected about you, you can contact us at any time by emailing us at info@shjark.com.