Shipping and Returns
Shipping and Returns
SHIPPING
We are a small business, please allow up to 3 working days for us to process your order. The below timeframes are from the dispatch date, and you will receive an email as soon as your parcel is on its way to you.
NEW ZEALAND
Free shipping on orders over $200; $10 Flat rate on orders under $200; 1-2 Working days (includes tracking and insurance); *Please allow an extra 1-2 days for rural delivery.
AUSTRALIA
$20 Flat rate; 3-8 Working days (includes tracking and insurance)
REST OF THE WORLD
$40 Flat rate; 3-10 Days (includes tracking and insurance)
*Delivery times are an approximate guide only. If you would like an item to arrive in time for an event we recommend you order a week in advance to ensure it gets to you in time. Alternatively, please contact us and we can arrange express shipping at an extra cost.
A physical address where a delivery can be signed for between 9am and 5pm needs to be provided when placing an order. Delivery cannot be made to a PO box.
Postage and handling charges include a tracking number and insurance. You will be emailed these details once your order has been dispatched.
For international order, please note that any local taxes and duties are the responsibility of the purchaser. Shjark.com takes no responsibility for any delay in the processing of your purchase should local taxes or duties be applied. Your order is shipped on a DDU (delivery duty unpaid) basis, which means that the price displayed at checkout are exclusive of all taxes and duties. We are unable to calculate the exact amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. The international carrier may invoice you for the local taxes and duties, or you may have to deal with local customs directly to organise payment and release of your package.
If an item is held for 5 days at customs or with the delivery provider with no response from the recipient it will be sent back to us, and the cost of this return postage will be deducted from the refund of the item.
RETURNS and EXCHANGES
We will give a full refund or exchange on full price purchases. Items purchased on sale are final and cannot be returned or exchanged.
If you would like to exchange a purchase please contact us at shop@shjark.com within 7 days of receiving your purchase. We will provide you with a return number and instructions on returning the garment. Returns will not be accepted without a return number.
Costs incurred for the return shipping of the purchase is the responsibility of the customer unless the garment is faulty or incorrect.
All items will be checked to make sure they have been unused, unwashed and unaltered with all correct tags present. Once the garment has been looked over a replacement will be dispatched at the cost of Shjark, and an email will be sent with relevant tracking information. In the event of a refund, we will contact you to discuss how this will be transferred.
Returns and exchanges can only be made via the online store and not at any Shjark retailer.
Please note that any local taxes and duties are the responsibility of the purchaser. Shjark takes no responsibility for any delay in the processing of your purchase should local taxes or duties be applied.
LEGAL
SHIPPING
A physical address where a delivery can be signed for between 9am and 5pm needs to be provided when placing an order. Delivery cannot be made to a PO box.
Postage and handling charges include a tracking number and insurance. You will be emailed these details once you order has been dispatched.
Please note that any local taxes and duties are the responsibility of the purchaser. Shjark takes no responsibility for any delay in the processing of your purchase should local taxes or duties be applied.
STOCK AVAILABILITY
We try our best to keep stock levels up to date. Should the size that you ordered be out of stock we will refund you immediately and do our best to find you a replacement.
Should you wish to place a special order of a sold out item or one from a previous season, please contact us directly at shop@shjark.com to inquire.
SALE ITEMS
Please choose the purchase of sale items carefully as these cannot be returned for a refund or an exchange unless faulty.
GARMENT REPRESENTATION
We try our best to provide the most accurate descriptions, images and colour representation for all of our garments however please be aware that images may appear differently on different screens. Please feel free to contact us should you have further questions about the details of a particular garment.
CANCELLATION
Once an order has been placed we are unable to cancel it. Please select carefully before placing an order. If you refuse any shipments from shjark.com, you are responsible for the original shipping charges, any duties, taxes and/or customs charges, as well as the cost of returning the package to shjark. This amount will be subtracted from your merchandise refund. We are unable to refund any import tax/duty that your order may have incurred for returned items. Please be advised that any exchanges may require additional tax / duty for import to delivery destinations outside New Zealand.
RETURNS
Please refer to our returns page for our return policy. Please note that should you wish to return a garment purchased through our online store, you must email us at shop@shjark.com to obtain a return number before the garment is sent back.
PRIVACY
All personal information collected through this site is collected for the use of shjark.com only. Any information collected will only be used to process and complete your order. We will not distribute your information to any third parties that are not directly involved with the processing of your order. (Please note that addresses will be given to courier companies so that delivery can be made of your purchase). If you register with shjark.com you may receive email updates from us. Should you wish to unsubscribe from these at any stage please click the unsubscribe button at the bottom of the email.
